Refund policy
REFUND & RETURN POLICY - Butterlorette
All sales are final. Butterlorette does not offer refunds, returns, or exchanges.
Because our products are personal-care and skincare products, we cannot accept returns once an order has been shipped or delivered.
No Refunds or Returns
We do not issue refunds for:
• Change of mind
• Incorrect product or scent selected by the customer
• Incorrect size or quantity ordered
• Products that have been opened or used
• Delays caused by the shipping carrier
• Packages marked as delivered by the carrier
• Heat-related changes to whipped body butter or raw shea butter
• Natural variations in color, scent, texture, or consistency
• Failure to read product descriptions, ingredients, or usage instructions before purchasing
Please carefully review your order before completing your purchase.
📦 Damaged or Incorrect Orders
We want you to receive exactly what you ordered. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@butterlorette.com.
Please include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
• Photos of any visible shipping damage
We will review the situation and, when appropriate, may offer a replacement or another resolution at our discretion. This does not constitute a refund policy.
☀️ Warm-Weather Shipping
Some Butterlorette products, particularly raw shea butter and whipped body butters, are sensitive to heat.
During warmer months, products may soften or melt during transit. This can affect the appearance or texture of the product but does not necessarily mean the product is unusable.
For products that are heat-sensitive, please follow the care instructions provided with your order.
Heat-related melting or softening is not eligible for a refund or return.
📍 Incorrect Shipping Address
Please carefully check your shipping address before placing your order.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if you would like the package reshipped.
🚚 Lost, Stolen, or Delivered Packages
Once an order has been confirmed as delivered by the shipping carrier, Butterlorette is not responsible for packages that are subsequently lost, stolen, or misplaced.
If your tracking information says your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
💛 Our Promise
While all sales are final, we still care deeply about your experience with Butterlorette.
If something isn’t right with your order, please reach out to us. We will review the situation and do our best to help within the terms of this policy.
Thank you for supporting Butterlorette and our mission to Moisturize with Purpose. 🧈💛
Questions?
info@butterlorette.com