Shipping policy
SHIPPING POLICY
At Butterlorette, we carefully prepare every order with love and attention to detail. 🤎 Please review the information below before placing your order.
📦 ORDER PROCESSING
All orders are processed and shipped within 2–3 business days.
Orders are not processed or shipped on weekends or U.S. holidays.
During launches, promotions, holidays, or periods of unusually high order volume, processing may take a little longer. If we anticipate a significant delay, we will contact you using the email or phone number provided with your order.
🚚 SHIPPING & DELIVERY
We ship orders using major carriers, including USPS, UPS, and FedEx. The carrier and shipping method may vary depending on your location and the shipping option selected at checkout.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Please allow up to 24 hours for tracking information to become active.
Delivery estimates provided at checkout are estimates and are not guaranteed. Once your package is in the carrier’s possession, delivery times may be affected by weather, holidays, carrier delays, or other circumstances beyond our control.
🇺🇸 DOMESTIC SHIPPING — U.S.
Standard Shipping: Estimated 3–5 business days in transit
Free Standard Shipping: Orders of $70 or more
Shipping rates for orders under $70 are calculated at checkout based on your location and selected shipping method.
Expedited shipping may be available at checkout for an additional fee.
Please note: Processing time is separate from shipping time. For example, an order may take 2–3 business days to process, followed by 3–5 business days in transit.
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☀️ WARM WEATHER & HEAT-SENSITIVE PRODUCTS
Some Butterlorette products, including shea butter and whipped body butters, are sensitive to warm and hot temperatures.
During warmer months, we take extra care when packaging heat-sensitive products. However, once your package leaves our hands, we cannot control the temperature or conditions it may experience during transit or delivery.
If your body butter or shea butter arrives softened or melted due to heat, don’t panic, sis! 🤎
This does not mean your product is ruined.
Simply place the product in the refrigerator until it solidifies. Once solidified, allow it to return to room temperature before use.
Changes in texture caused by heat do not mean the product has gone bad. The appearance or texture may change after melting and re-solidifying, but the product remains usable when handled properly.
💡 HOT WEATHER TIP
If you live in a warm climate, we recommend bringing your package inside as soon as possible after delivery rather than leaving it outside in direct sunlight or extreme heat.
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📍 INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Please double-check your shipping address before completing your order.
If an order is returned to Butterlorette because the shipping address provided by the customer is incorrect or incomplete, we will contact you to arrange re-shipment.
Additional shipping charges will apply, and the customer will be responsible for the cost of shipping the package again. Re-shipping fees may be different from the original shipping charge.
If the package cannot be reshipped, any refund will be handled in accordance with our Return/Refund Policy.
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📦 LOST, STOLEN, OR MISDELIVERED PACKAGES
Once an order has been shipped, please use the tracking information provided to monitor your package.
If your tracking information shows that your package was delivered but you cannot locate it, please first:
1. Check around your delivery area, mailbox, porch, garage, or other safe locations.
2. Check with household members or neighbors.
3. Contact the shipping carrier directly to report the missing package.
If the carrier confirms delivery to the address provided at checkout, Butterlorette is not responsible for packages that are lost or stolen after confirmed delivery.
If your package appears to have been misdelivered, please contact us so we can help you determine the appropriate next step.
Important: Butterlorette is not responsible for packages that cannot be delivered due to an incorrect or incomplete address entered by the customer.
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🌎 INTERNATIONAL SHIPPING
We ship internationally to select destinations.
International delivery times vary depending on the destination, customs processing, and the shipping method selected.
International customers are responsible for any customs duties, import fees, tariffs, taxes, or other charges imposed by their country’s customs authority.
These charges are not included in your Butterlorette order total unless specifically stated at checkout.
Please be aware that customs processing may delay delivery beyond the estimated shipping timeframe.
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💔 DAMAGED OR INCORRECT ORDERS
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or contains an incorrect item, please contact Butterlorette as soon as possible with your order number and clear photos of the issue.
We will review the situation and work with you to find an appropriate resolution.
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🔄 RETURNS & EXCHANGES
For information regarding returns, exchanges, and eligibility requirements, please see our Return Policy.
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🤎 THANK YOU FOR SHOPPING BUTTERLORETTE!
Every order means so much to us. Thank you for supporting Butterlorette and the purpose behind the brand.
Moisturize with Purpose.